Description

Position: Member Relations & Sales Associate

Status: Full-Time

Description: The Ohio State Bar Association (Ohio Bar) seeks a full-time Member Relations & Sales Associate to serve as a trusted advisor, relationship manager, and primary point of contact for our members, prospective members, and the public. This highly visible, outward-facing role is ideal for someone who enjoys building relationships, solving problems, and helping individuals connect with the programs, services, and benefits that best meet their needs. Whether assisting a member with a question, helping a prospective member understand the value of joining the Ohio Bar, troubleshooting an issue, or identifying opportunities to strengthen engagement, this position plays a critical role in delivering an exceptional member experience and supporting membership growth. Success in this role requires strong communication skills, a consultative approach, sound judgment, and a genuine commitment to helping others.

Who We Are at the Ohio Bar

We are a fun, hardworking group of approximately 35 employees from diverse backgrounds. We are passionate about our members—Ohio attorneys, judges, paralegals, and legal administrators—and the justice system. We use our talents to help our members serve clients and communities across Ohio. On any given day, you might find us producing statewide Continuing Legal Education (CLE) programs, collaborating with courts and law schools, advocating before the Ohio General Assembly or U.S. Congress, advancing access to justice initiatives, or hosting members at one of our popular tailgate events.

Who Our Ideal Match Is

Perhaps you have worked in member services, customer service, sales, hospitality, retail, professional services, or another fast-paced, customer-facing environment where building relationships and helping people are part of your daily work. Our ideal candidate is a confident communicator who enjoys connecting with others, builds trust quickly, and remains professional and composed during challenging conversations. This individual is highly organized, adaptable, and proactive; takes ownership of issues and follows them through to resolution; and thrives in a collaborative environment. Equally comfortable assisting a member with a service need or helping a prospective member understand the value of an Ohio Bar membership, this person views every interaction as an opportunity to build relationships, solve problems, and strengthen engagement. Most importantly, the ideal candidate is energized by helping Ohio Bar members, prospective members, and the public access the resources, benefits, and support they need.

What the Role Involves

• The work will vary, but will include a mix of the following:
• Serve as a relationship manager and primary point of contact for members, prospective members, and the public, delivering exceptional service and connecting individuals with the Ohio Bar resources, programs, products, and benefits that best meet their needs.
• Build strong relationships with members and prospective members by providing personalized guidance, answering questions, resolving issues, and helping individuals maximize the value of their engagement with the Ohio Bar.
• Conduct outbound outreach to current and prospective members to promote membership, support renewals, strengthen engagement, and identify opportunities to grow participation in Ohio Bar programs, products, and services as well as track performance goals and key sales and engagement metrics.
• Troubleshoot member questions and technical issues, including CLE inquiries, password resets, website access, and site navigation.
• Collaborate with and support the Director of Member Services & Sales on membership renewal activities, including outreach campaigns, record maintenance, invoice review, payment processing, and issue resolution.
• Monitor and respond to inquiries received through the Ohio Bar's shared email inbox, voicemail system, online channels, and other communication platforms.
• Partner with colleagues across the organization to support member engagement initiatives, special projects, events, mailings, and other activities that advance the Ohio Bar's mission and strategic goals.

 
What the Preferred Qualifications Are

Education & Experience

• High school diploma or equivalent required; associate's or bachelor’s degree preferred.
• Five years of experience in member services, customer service, client support, sales, hospitality, professional services, or another relationship-focused role.
• Experience building relationships, generating sales, promoting products or services, supporting membership growth, or achieving customer engagement goals.
• Experience handling a high volume of inquiries while maintaining a positive and professional customer experience.
• Experience working with membership, CRM, or other database systems (Salesforce experience highly preferred and Fonteva experience a plus).

 Skills

• Exceptional customer service and interpersonal skills, with the ability to build rapport, earn trust, and communicate effectively with a wide range of individuals.
• Excellent verbal and written communication skills, including a professional, engaging, and persuasive telephone presence.
• Strong listening, relationship-building, and consultative sales skills.
• Ability to identify needs, recommend appropriate solutions, and promote products, services, and membership opportunities in a professional and service-oriented manner.
• Effective problem-solving and conflict-resolution abilities.
• Ability to remain composed, organized, and responsive while managing multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to delivering a high-quality member experience.
• Ability to establish, document, and consistently follow procedures.
• Self-motivated and goal-oriented, with a demonstrated ability to meet performance expectations and contribute to team objectives.
• Collaborative and adaptable, with a willingness to support cross-functional projects and organizational needs.
• Proficient with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, Copilot, Teams), Zoom, SurveyMonkey, Google Forms, and similar technologies.
• Aptitude for learning new technology, software platforms, and communication systems.

 
What the Ohio Bar Brings to the Table

When it comes to benefits, we are proud of what we offer our employees, including:

• Competitive pay informed by triennial compensation studies.
• 401(k) retirement plan with employer match up to 7%.
• Comprehensive health insurance plan with annual employer HSA contribution.
• Employee wellness program.
• Hybrid work eligibility after onboarding and training.
• Paid medical leave.
• Dress-for-your-day work environment.
• Generous paid time off (28 days annually).
• Paid holidays—nine designated holidays plus two floating holidays.
• Professional development opportunities.

 
What the Compensation Looks Like

The expected base salary range for the position is $50,000–$75,000 annually. Individual compensation within this range is determined based on job-related skills, experience, and relevant education. In addition to base salary, the position offers commission and incentive-based earning opportunities.

How to Apply

Kindly send your cover letter, résumé, and salary requirements to the attention of Betsy Smith, Director of Member Services & Sales, Ohio State Bar Association, [email protected].

**Equal Opportunity Employment Statement**

The Ohio State Bar Association is an equal opportunity employer and encourages a diverse environment. It does not discriminate on the basis of race, religion, color, gender, age, national origin, sexual orientation, genetic information, veteran status, or physical or mental disability.